Thursday, September 12

10:30 am - 11:15 am

It is no surprise that organizational change is complex and multifaceted; recent HCI analysis shows more than 80% of professionals agree their organizations are in a constant state of change, but only 29% report major change initiatives are well-received by their workforce. Unsuccessful change attempts may result in confused, overwhelmed, and stressed employees who are looking for a way out of your organization.

HR must guide people through change in a way that supports business strategy and application while engaging key stakeholders. This manifests in three distinct roles discovered through HCI research: The Architect, Broadcaster, and Coach. Leveraging these positions helps set organizations up for successful change, helps manage resistance, and keep people engaged along the way.

In this interactive session, you will learn:

  • What drives change in organizations – and why it’s so difficult
  • How and why change must be aligned with business strategy
  • The core capabilities of an Architect, Broadcaster, and Coach
  • How to determine what role you should play in change management, and what steps to take next

Jenna N. Filipkowski, Ph.D.

Head of Research
Human Capital Institute (HCI)

About Jenna N. Filipkowski, Ph.D.

Jenna N. Filipkowski, Ph.D. is the Head of Research at the Human Capital Institute (HCI) and she lives to make work better for everyone. With her research, Jenna is responsible for providing rigorous, insightful analysis, and actionable reporting that helps business and human resources decision-makers drive results.

Previously, she spent several years as a talent assessment consultant and research scientist. She received her M.S. and Ph.D. in Industrial-Organizational Psychology from Wright State University and her B.S. degree from Ursinus College.

Because of her passions for improving people’s experience in the workplace and helping others find meaning and purpose from work, Jenna completed International Coach Federation (ICF) Accredited Coach Training Program at the University of Texas, Dallas. Her side business, Movement Leadership Coaching LLC, helps leaders find intention and possibility.

Over the past five years at HCI, she has authored over 44 research papers on a variety of talent management topics such as coaching, leadership development, talent acquisition, and employee engagement. She has presented her work at numerous professional conferences, magazines, and academic publications. Jenna is a member of the American Psychological Association and the Society for Industrial/Organizational Psychology. Jenna lives in Cincinnati, Ohio with her husband, son, and two dogs.

MaryFran Heinsch

Research Analyst
Human Capital Institute (HCI)

About MaryFran Heinsch

MaryFran Heinsch is a Research Analyst at Human Capital Institute. She brings a background in quantitative and qualitative methods in the Social Sciences to her role in providing research and analytical support at HCI. Prior to her current role, MaryFran has worked in non-profit, research, and higher education. She received her B.S. degree from Loyola University of Chicago and her M.A. in Anthropology from the University of Chicago.