Wednesday, September 11

11:25 am - 12:05 pm

Zappos is known for our amazing company culture and customer service but keeping these things strong isn’t always easy.  As Zappos grew they realized that many traditional ways of operating were setting them back and slowing them down.   This speech will highlight novel ways Zappos has been emphasizing employee empowerment, encouraging non-linear progression, and bolstering entrepreneurism.  This breakout session will focus on practical real-life examples of what these methodologies look like in practice as well as practical ways to implement them.

What you will learn:

  • Change Management.  Practices for how to lead large company initiatives by building an organic growth that leads to a “snowball” effect.
  • Experimental Mindset.  How to look at everything that you do as an experiment.  Methodologies for creating a hypothesis, a minimum viable product, and iterating on the initial experiment.
  • Process Evolution.  Learn processes for how to run many organizational experiments while communicating a clear a consistent message to employees about the vision of the company.

John Bunch

Lead Organizational Designer/Adviser to CEO

About John Bunch

John Bunch joined in 2009 as a Software Developer. He moved on to lead the Public API team and subsequently transitioned into the role of Technical Advisor to Zappos CEO, Tony Hsieh. John was the Implementation Lead during Zappos’ shift to Holacracy and self-organization. Coming out of the rollout of Holacracy, John transitioned to leading internal infrastructure and systems design.